| Keyword | Definition |
|---|---|
| introduction | the first paragraph which summarises why you're getting in touch |
| salutation | the way you start an email by putting the recipients names |
| shouting | when people type in CAPITAL LETTERS |
| spell check | a tool which identifies/corrects words which might be written incorrectly |
| tone | the positive or negative emotion that the words of an email create |
| valediction | the way you sign off at the end of an email (e.g. Many thanks or kind regards) |