Keyword | Definition |
---|---|
introduction | the first paragraph which summarises why you're getting in touch |
salutation | the way you start an email by putting the recipients names |
shouting | when people type in CAPITAL LETTERS |
spell check | a tool which identifies/corrects words which might be written incorrectly |
tone | the positive or negative emotion that the words of an email create |
valediction | the way you sign off at the end of an email (e.g. Many thanks or kind regards) |