| Keyword | Definition |
|---|---|
| accessibility | some online services are much easier for disabled people to access than a physical shop/service |
| collaboration | online services allow people to work together without being physically in the same room |
| communication | online services allow people to talk to each other without being physically in the same room |
| exclusion | people may not have access to the Internet and so won't be able to use online services |
| networking | linking together computer systems so that they can send and receive data |
| privacy | online services use sensitive personal information which some people don't want to share |
| service | a website or server that provides access to something useful online |
